How Technology Is Changing Employee Continuing Education Programs

Business News Daily (07/09/18) Uzialko, Adam C.

Technological innovations are helping employer-funded continuing education initiatives in their goals of increasing the company's retention rate and lifting employee morale. For example, a worker can use augmented reality (AR) to be guided through the intricacies of a new process in a digital setting. They can work remotely with a fellow staff member who can provide counsel. "[Augmented reality] brings lessons and learnings to life with videos, photos, and audio giving employees a new way to learn and visualize ideas while fostering collaboration," says Liv Allen, an account supervisor at Codeword. Machine learning, meanwhile, enables the use of virtual assistants for real-time interactions. Henrik J. Mondrup, who specializes in developing corporate education and training, expects machine learning to eventually merge with VR to create even more far-reaching training opportunities. Simply having online access via desktop and mobile devices means employees can engage in "micro-learning" when it is convenient for them, adds Mondrup, particularly if such learning is linked by the company to rewards or a gamification program. Mondrup cites data indicating that 68 percent of employees prefer to learn at the workplace, 58 percent prefer to learn at their own speed, and 49 percent opt to learn at point-of-need.

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